Scaleups face a fundamentally different challenge from startups, and as a result also need to fundamentally shift their focus and priorities.
We urge people to speak up whenever they encounter something that's not as expected, affording us the opportunity to understand how we can improve and ensuring that we act on issues before they get out of hand.
We expect our insight to be available in a system where it is easily reusable, independent of key people, always accessible and gradually improved upon. Ideally, every question should be answerable via a link.
We expect that our problems are understood and that long-term solutions are identified in order to systematically fix bugs in the way we work and ensure that we don't repeat our mistakes.
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